Terms & Conditions - Hotel Sky 5
Welcome to Hotel Sky 5. By making a reservation or staying at our property, you agree to the following Terms & Conditions. These terms are designed to ensure a smooth, respectful, and safe experience for all our guests.
Terms & Condition
Welcome to Hotel Sky 5. By making a reservation or staying at our property, you agree to the following Terms & Conditions. These terms are designed to ensure a smooth, respectful, and safe experience for all our guests.
General Information
• Hotel Sky 5 is a privately owned boutique hotel located in Chandigarh, India.
• Management reserves the right to refuse service to anyone for reasons that may include, but are not limited to, inappropriate conduct or violation of hotel policies.
Booking & Payment
• Reservations can be made via our website, over the phone, or in person.
• Full or partial payment may be required at the time of booking, depending on the rate or package selected.
• Accepted payment methods: UPI, credit/debit cards, bank transfer.
• Prices are listed in INR and include applicable taxes unless otherwise stated.
Check-In & Check-Out
• Check-in time: 2:00 PM
• Check-out time: 11:00 AM
• Early check-in or late check-out requests must be made in advance and are subject to availability and extra charges.
Cancellation Policy
• Cancellations made at least 48 hours before check-in are eligible for a full refund.
• Cancellations made less than 48 hours before check-in may be non-refundable.
• Date changes are subject to availability and must be requested at least 48 hours before check-in.
Guest
Conduct
• Guests are expected to behave respectfully toward staff, other guests, and the property.
• Any form of harassment, damage, or illegal activity may result in eviction without refund.
• Guests must adhere to all property rules, including noise limits and respectful use of shared spaces.
• Smoking in the rooms is not allowed.
Non -
Smoking
Policy
• To ensure a healthy, comfortable, and safe environment for all, smoking is strictly prohibited inside hotel rooms and indoor areas. This includes cigarettes, cigars, e-cigarettes, and all forms of smoking devices.
• Designated Smoking Area: Guests who wish to smoke may do so in our designated rooftop terrace garden.
• Violation Penalty: Smoking indoors will result in a cleaning fee of INR 5,000. Continued violation may lead to further action, including eviction without refund.
Children
& Family Policies
• Children are welcome under the supervision of an adult guardian.
• The playground is available by appointment and subject to its guidelines.
Gym Use
• Gym access is available by day pass or membership.
• No personal trainers are provided. Guests use the gym at their own risk.
• Minimum age: 14 years (under 18 requires adult supervision).
Conference Room & Playground Bookings
• Available by appointment only.
• Bookings must follow respective service policies.
• The hotel is not responsible for lost items or unattended children.
Damage & Liability
• Guests are responsible for any damage caused during their stay.
• The hotel is not responsible for loss, theft, or damage to personal belongings.
• Any intentional or accidental damage to property will be assessed and charged accordingly.
Privacy
• Guest information is collected for communication and operational purposes only.
• We do not sell or share personal data with third parties.
Force
Majeure
• Hotel Sky 5 is not liable for failure to fulfil obligations due to circumstances beyond our control (e.g., natural disasters, government restrictions).
Amendments
• Hotel Sky 5 reserves the right to update or change these terms at any time. Any changes will be published on our website.